CareGap AI | Closing Canada’s Patient-Experience Gap for Safer, Smoother, More Compassionate Hospital Care
Care gaps — referral bottlenecks, lost forms, wrong or delayed diagnosis, uncoordinated hand-offs — cost Canada billions each year, drive unnecessary hospital use, and erode patient safety and confidence.
Our AI-guided, one-on-one interviews invite patients to share stories from their recent hospital visits and reveal the care gaps that need attention—showing where care breaks down, why it happens, and how it affects the patient experience and outcomes.
Please click the links below to review the patient interview and see how care gap information is reported.
AI-Guided Patient Interview
This real-life demonstration shows how we collect patient stories through AI-guided exit interviews. Our system adapts questions based on responses, creating a thorough account of hospital experiences in a natural, conversational way. Feel free to try it.
CareGap Report Example
Below are example slides that show how CareGap report looks like. First slide show that patients of the hospital X overall tell stories about 9 care gaps, with 3 gaps that are in high impact - high incidence space of the map. We recommend starting hospital experience optimization with those gaps.
Next slide shows that one of the high impact gaps is “Loop‑de‑Loop” Logistics - repetitive processes gap.
The last slide shows the components of the "Loop-de-Loop" gap, including each component's description, quotes from patient stories, and how much each component impacts the overall hospital experience. The recommendation is to start improving the process by focusing on the first two components.
Hospitals receive comprehensive reports that identify specific care gaps, prioritize them by impact and frequency, and provide detailed breakdowns of root causes with direct patient quotes. Rather than generic satisfaction scores, CareGap AI delivers recommendations that show exactly where to focus improvement efforts for smoother, safer, more compassionate care journeys for every patient.