CareGap AI: Closing Patient-Experience Gaps for Safer, More Efficient Hospital Care

Care gaps—such as delays, lost records, diagnostic errors, and poor handovers—endanger patients and cost your hospital millions. In Canada, readmissions cost about $2.6B per year, and hospital-based adverse events add roughly $685M*.

Our AI platform captures post-visit patient stories to pinpoint where care breaks down at your hospital and to identify the the changes that make a difference.

Let your patients’ voices guide your quality improvements.

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01.

AI-Guided Patient Interview

CareGap AI’s natural, adaptive exit interviews capture the full patient story — timeline, emotions, and actionable insights.

Try a sample exit interview below. Our AI adapts follow-up questions to each response, keeping the conversation natural while building a complete, chronological account of your patients’ experiences.

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02.

CareGap Analysis

CareGap AI translates patient narratives into clear actions you can implement:

    1. Prioritize what matters most. We identify care problems and rank them by frequency and patient impact.

    2. Map fixes you can act on. For each problem, we diagnose root causes and outline practical remediation steps.

    3. Measure progress: Track improvements over time and link story-based signals to clinical and operational metrics.

The result: your hospital focuses resources on the highest-impact problems and delivers faster, safer, better care.

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03.

Schedule Your CareGap AI Demo